Corrections and complaints

Version 1.0 · 2 August 2026

ITK publishes automated judgements about named professionals. That only works if getting them wrong is easy to report and quick to fix. This page says exactly how that works, so nobody has to guess.

The short version. Use the report a classification form, or email picketalert@gmail.com. A credible report gets the item suppressed from the scores while it's checked. You get a substantive reply within five working days, usually within one.

What can be challenged

Posts grouped into the wrong story.
An earlier post missed, so "first across the line" went to the wrong person.
A confirmation missed, or one recorded that shouldn't have been.
A post misquoted or shown out of context.
A status that's wrong — confirmed, later ended, or commentary.
The wrong person or the wrong account.
A request to be removed from the leaderboard entirely.

What happens, and when

Stage	Timescale
Acknowledgement that the report has been received	1 working day
Disputed item marked under review and suppressed from the visible scores	1 working day
Substantive response, with the evidence behind the classification	5 working days
Removal from the leaderboard, where requested by the reporter concerned	5 working days
Data-protection requests under UK GDPR	1 month (see the privacy page)

Suppression while a dispute is open

An item under review is taken out of the visible scores rather than left up with a caveat attached. It is better to show less than to leave a contested judgement about someone standing while it's argued over. Once resolved it is either corrected, or restored with an explanation.

If a classification stands

You'll be told which posts, timestamps and outlet reports it rests on, so the reasoning can be examined rather than simply asserted. If you still disagree, say so and it will be looked at again by someone who wasn't involved the first time.

Where automated judgement is not relied on alone

Most classifications are published automatically as soon as they're made. Two exceptions:

"Reported move later ended" is the most damaging single label on the site, so it is not published on automated judgement alone.
Where the classifier's own confidence is low, the item is held back rather than published.

Records

Every report, the evidence considered and the outcome are recorded, along with the methodology version in force at the time. That record is what allows an old ranking to be explained rather than reconstructed from memory.

Escalation

If you're unhappy with how a complaint has been handled, say so and it will be reviewed afresh. For data-protection matters you also have the right to complain to the Information Commissioner's Office at ico.org.uk.

⚠ To be completed before launch. This page must name the operator by legal name and give a service address. That is a deliberate gap, not an oversight — it is filled in before the site leaves sample data. Until then, contact picketalert@gmail.com.

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